Terms of use

Terms and Conditions

At Go Trade Show LLC, we want to ensure you have all the information you need to make your shopping experience as seamless as possible. Below are answers to some of the most common questions we receive. If you can’t find the answer you’re looking for, feel free to reach out to us!

1. How do I place an order?

You can place an order directly through our website by browsing our products, selecting the item you wish to purchase, and completing the checkout process. For custom orders, you can upload your artwork or contact our support team for assistance with design specifications.

2. Can I customize my order?

Absolutely! Most of our products, including banners, displays, and promotional materials, are fully customizable. You can upload your design, add your logo, or work with our design team to create the perfect graphics for your trade show or event.

3. What file formats do you accept for custom designs?

We accept most common file formats, including:

  • PDF (preferred for print quality)
  • AI (Adobe Illustrator)
  • EPS
  • High-resolution JPEG or PNG

If you’re unsure about your file format, feel free to contact our team for assistance.

4. What is the turnaround time for orders?

Standard production times vary depending on the product and order volume, but typically range from 5 to 10 business days after artwork approval. For custom orders, please allow an additional 2–3 days for proofing and approval. If you have a tight deadline, rush services may be available—contact us to discuss your timeline!

5. How do I track my order?

Once your order has shipped, we will provide you with a tracking number via email. You can use this number to track your shipment on the carrier’s website. If you have any concerns about the delivery, feel free to contact us.

6. Do you offer rush or expedited shipping?

Yes, rush production and expedited shipping options are available for an additional fee. If you need your order by a specific date, please contact us as soon as possible to confirm availability and additional costs.

7. What is your return and exchange policy?

For detailed information on our return and exchange policy, please visit our Returns & Exchange Policy. In summary:

  • Custom-printed items cannot be returned unless there is a manufacturing defect or error.
  • Non-custom items may be returned within 7 days of receipt and are subject to a restocking fee.
  • Please notify us of any damages or missing items within 3 business days of receiving your order.

8. Can I cancel or change my order?

You can cancel or modify your order within 24 hours of placing it, provided that production has not yet started. Custom orders cannot be canceled once the design proof has been approved and production has begun.

9. What payment methods do you accept?

You can cancel or modify your order within 24 hours of placing it, provided that production has not yet started. Custom orders cannot be canceled once the design proof has been approved and production has begun.

10. Do you offer any warranties?

Yes, many of our products come with a limited one-year warranty against manufacturing defects. Please check the product details or visit our Warranty Information page for more specifics.

11. Can you help me design my display?

Yes, we offer professional design services. Whether you need help creating artwork for a banner or a full booth display, our experienced design team can assist you in developing graphics that align with your brand and event goals.

13. What should I do if I receive a damaged product?

If your product arrives damaged, please contact us within 3 business days of delivery. We will guide you through the return process and arrange for a replacement or repair. Visit our Returns & Exchange Policy page for more information.

12. Do you offer bulk order discounts?

Yes, we provide discounts for bulk orders! If you are purchasing a large quantity of items or planning to outfit multiple events, please contact us for a custom quote.

14. Can I reorder a custom product?

Yes, reordering is easy! If you’ve previously ordered a custom product and need the same design, simply reach out to us with your previous order number. We’ll be able to quickly replicate your order.

15. Are your products flame retardant?

Yes! All of our products at GoTradeShow.com are made with flame-retardant materials that meet industry-standard fire safety regulations. This ensures you can use our displays confidently at trade shows, expos, and events that require compliance with fire safety codes.

If your event organizer requests a fire certification, we’re happy to provide it—just contact us.

15. How do I contact customer service?

You can reach our customer service team by:

  • Phone: (888) 855-1691
  • Email: info@gotradeshow.com
  • Live Chat: Available on our website during business hours.

Our team is available Monday through Friday, from 9 AM to 5 PM (EST), to assist you with any questions or concerns.